Hints from Heloise - Tracking appliances sent for repair

By Hklbrries

Dear Heloise: Please remind everyone that when you take an appliance to be repaired, you should make sure you record the serial number first. I took my very expensive vacuum cleaner to a manufacturer-authorized repair facility and got the wrong one back. I can’t prove that it’s not mine, because I did not have the serial number written down, and the repairman did not record the serial number of the machine on the repair bill. Lesson learned.

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Bobbie, via e-mail

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Thanks for sharing your story, and I’m sorry to hear about your vacuum! This is an important hint, though, for all — record the serial number, take a picture or mark an appliance in a way that ensures you get the right one returned to you. I say grab the red nail polish!

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Heloise

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