Frequently Asked Questions

Getting Started

    1. What is Key Ingredient?

    Key Ingredient is the ultimate online cookbook and your visual recipe library. Find, create, collect and cook all your favorite recipes.

    2. Is it free to join Key Ingredient?

    Yes, it is free and easy to join the Key Ingredient community. You can start browsing and collecting today by clicking Sign In in the right hand corner of your screen!

    3. How do I join keyingredient.com

    There are a few ways to join the Key Ingredient community. Please choose the option that works best for you.

    You can easily sign up for a new Key Ingredient account using your Facebook account.

    If you do not have a Facebook account, or you would prefer not to join through Facebook, feel free to Sign Up with your email address and a unique password.

    4. What do I do if I forgot my Key Ingredient password or login email?

    If you forgot the password to your Key Ingredient account, please Reset your Password here then please check your email inbox for the password reset email.

    If you have forgotten the email address associated with your Key Ingredient account, please send an email to Customer Service at help@keyingredient.com or contact us via our toll free number Monday through Friday, 9 AM to 5 PM Central Time, 855-539-2433 (855-KEY-CHEF) and we will be happy to find your login information for you.

Adding Recipes

    5. How do I copy/paste a typed recipe to my Key Ingredient account?

    To copy/paste a recipe, you will need to open the recipe so all of the Recipe’s information is available to copy. Then keeping the left side of your mouse depressed starting from the bottom of the recipe furthest to the right, drag your mouse cursor up until the recipe being copied is all highlighted in blue. Then release your mouse and hover the cursor over a blue portion of the recipe and right click with your mouse, select “copy” from the drop down box. Then click your mouse’s cursor in the corresponding field and right click again, select “paste” from the drop down box.

    Following the above copy/paste instructions you can paste a recipe into the Directions field of the new recipe page at + Add Recipe and then copy the title and paste it into the Title section. Then copy the ingredients and paste it into the Ingredients section. Then you can delete the title and ingredients portion from the directions section leaving only the Directions. Once the recipe is set up to your satisfaction, press the green “Save” button to keep your changes.

    The recipe is now added to your account’s Library. You now have the option to organize your recipe collection using “Cookbooks.” To do so, press the “Add to Cookbook/Edit Recipe” option located beneath the recipe image and row of share icons on the open recipe page.

    Select an existing Cookbook from the drop down box for this recipe or type in a new Cookbook’s name in the New Cookbook text field and press the orange “Create” button to add your new Cookbook. Once your new Cookbook is created it will be available to choose from the drop down list.

    You are welcome to create as many Cookbooks as you’d like to reflect your different Categories (Appetizers, Beverages, Cakes, etc.), Cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes). Even set up cookbooks for events and parties to keep track of the recipes that are inspiring your menu! Organize your recipe collection in the way that works best for you.

    6. How do I create a new recipe and add it to a cookbook?

    To create a new recipe, please Sign In to your Key Ingredient account, then select the + Add Recipe button located at the top of your account’s screen. On the one-page form, please type in the Recipe Title, Ingredients, Directions, etc. and press the green “Save” button.

    To add this recipe to a Cookbook, press the “+ Save” option located above the recipe image. Select an existing Cookbook from the drop down box for this recipe, then select “Add to Cookbook” or type in a new Cookbook’s name in the”Add a new Cookbook” field and press the “Add” button to add your new Cookbook. Once your new Cookbook is created it will be available to choose from the drop down list.

    You are welcome to create as many Cookbooks as you’d like to reflect your different Categories (Appetizers, Beverages, Cakes, etc.), Cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes). Even set up cookbooks for events and parties to keep track of the recipes that are inspiring your menu! Organize your recipe collection in the way that works best for you.

    7. How do I find new recipes on Key Ingredient?

    Key Ingredient has over 2 million recipes available to add to your collection! You can browse through the recipes on our home page. To see more recipes, simply keep scrolling down with the Home Page’s “endless scroll” design. To save these recipes to your Recipe Library, you can either click on the Heart icon and it will save into your “Favorites” folder. Or you can open the Recipe and add this recipe to a Cookbook.

    To add your Personal Friends and Family members to the Cooks You Follow Stream, please invite them to join Key Ingredient, then “Follow” them after they are members of the Key Ingredient Community.

    To add other Key Ingredient members to the Cooks You Follow Stream, press the Pink Follow button under their Profile Name on the Recipe Card.

    You can also browse through other member’s recipe streams, which you can find on their Profile pages.

    Finally, you may enter keywords into the search bar at the top of the screen to locate and add your favorite recipes. There are two search options available, search by recipe or search by ingredient.

    8. How do I save recipes from other members of Key Ingredient?

    To save a recipe from Key Ingredient into your cookbooks, click on the name or photo to open the recipe you would like to save. Then select the “+Save” option located above the recipe image. Select an existing Cookbook from the drop down box for this recipe, then select “Add to Cookbook” or type in a new Cookbook’s name in the”Add a new Cookbook” field and press the “Add” button to add your new Cookbook. Once your new Cookbook is created it will be available to choose from the drop down list.

    You may also click the heart icon on the recipe which will automatically save the recipe in your My Favorites and Library sections.

    9. How do I import recipes from other popular recipe sites?

    To import a recipe from sites like Epicurious or Food Network into your Key Ingredient account, sign in and install our Cookmark into your bookmarks bar.

    Go to the recipe web site of your choosing, navigate to the recipe you would like to import, and click your new “Cookmark” button. A split screen will appear as it pulls the recipe in for your review. Once your recipe is set up to your satisfaction click the green “Save” button. The recipe is now available to view in your Library.

    Please note: It is the responsibility of our members to make sure that they do not post content that violates the copyrights of others. Members must agree to our Terms of Service before signing up to use KeyIngredient.com.

    10. How do I source recipes that I copied from the internet?

    To source a recipe in your Key Ingredient account, please sign into your account and select the My Cookbook tab and open the recipe you’d like to add a source to. Next, press the “Edit” button located above the recipes image & enter the Source URL of your shared recipe’s original location and author, then click the green “Save” button.

    Please note: It is the responsibility of our members to make sure that they do not post content that violates the copyrights of others. Members must agree to our Terms of Service before signing up to use KeyIngredient.com.

    11. Can I use the Cookmark on my iPad?

    Yes, there is a way to use the Cookmark on your iPad or iPhone. Access to a Mac or PC computer with a full operating system would be required to sync your Internet Browser’s Bookmarks to your mobile device. (See Below)

    We also have a free mobile App for both iOS and Android devices that can be used to view and save your favorite recipes on your mobile device.

    If your computer is running Mac software, please follow the instructions below to begin using our new and improved Cookmark button on your iOS mobile device:

    1. To do so, you must have the Safari browser installed on your computer, to match the Safari browser on your iPad or iPhone.
    2. Next, please install the Cookmark button onto your computer’s Safari browser. Installation instructions can be found at: http://www.keyingredient.com/cookmark/
    3. Then, please sync your iPad with your computer. To do so:
    a. Connect iPad to computer via USB cord, iTunes should open automatically,
    b. From the iPad’s desktop, select Settings -> iCloud -> Safari -> Switch toggle to the off position
    c. On your computer, go to iTunes & Click iPad at the top,
    d. Select INFO & scroll down to the section named OTHER,
    e. Check the box next to “Sync Safari Bookmarks,”
    f. Press “Apply”
    4. On your iPad, first sign into your account on www.keyingredient.com.
    5. Then you can then go to any other recipe site that currently works with our Cookmark tool. For example: www.foodnetwork.com.
    6. After you have found and opened a recipe, locate the Cookmark button on your iPad:
    a. Touch the Bookmark button on your iPad browser (looks like an open book at the top of the screen),
    b. Touch the Bookmarks Bar option.
    c. Touch Cookmark.
    7. The Cookmark widget will automatically bring this recipe into your Key Ingredient account.

    If your computer is running Windows software, please follow the instructions below to begin using our new and improved Cookmark button on your iOS mobile device:

    1. To do so, you must have iTunes installed on your computer.
    a. Go to http://www.apple.com/itunes/download/,
    b. Select “Get iTunes for Windows,”
    c. Press “Download Now.”
    2. Next, please install the Cookmark button onto your computer’s Internet Explorer browser.
    a. Go to http://www.keyingredient.com/cookmark/,
    b. In line with Step 1, right click your mouse on the Green Cookmark button,
    c. Select “Add to Favorites,”
    d. Then Open or Organize your Favorites and drag the Cookmark to your bookmarks bar.
    3. Then, please sync your iPad with your computer. To do so:
    a. Connect iPad to computer via USB cord, iTunes should open automatically,
    b. From the iPad’s desktop, select Settings -> iCloud -> Switch toggle to off next to Safari
    c. On your computer, go to iTunes & Click on iPad at the top,
    d. Select INFO & scroll down to the section named OTHER,
    e. Check the box next to “Sync Bookmarks”, Select “Internet Explorer” from the drop-down menu,
    f. Press “Apply”
    4. On your iPad, open your Safari browser and sign into your account on www.keyingredient.com.
    5. Then you can then go to any other recipe site that currently works with our Cookmark tool. For example: www.foodnetwork.com.
    6. After you have found and opened a recipe, locate the Cookmark button on your iPad:
    a. Touch the Bookmark button on your iPad browser (looks like an open book at the top of the screen),
    b. Touch the Bookmarks Bar option.
    c. Touch Cookmark.
    7. The Cookmark widget will automatically bring this recipe into your Key Ingredient account.

Editing Recipes

    12. How do I change the privacy setting of my recipe?

    To change the privacy of a recipe in your Key Ingredient account, find and open the recipe you would like to edit. Next, select the “Edit” option located above the recipe image. Lastly, select the privacy setting of your choice and press the Green “Save” button to keep your updates.

    Your Default Privacy Settings can be set on your Account settings page. To access your Account settings, please sign into your Key Ingredient account and hover your mouse over your user icon (located in the top right hand corner of your account screen). Select Account settings from the drop down menu. Next, select the Account Settings tab. Once on the Account Settings page, you can scroll down to “Recipe Privacy” and select the privacy setting of your choice (Public, Friends Only or Public) and press the Green “Save Settings” button to keep your updates.

    Please note: Switching your default privacy settings will only apply to recipes added moving forward. Any privacy preference you assigned recipes prior to switching your default setting will need to be edited individually.

    13. Does Key Ingredient analyze nutritional information of recipes?

    The nutritional information on our website is supplied by KeyIngredient.com members. Unfortunately, our website does not have the technology to analyze and provide this info automatically. The best place to add the nutritional information to recipes is in the Description section.

    14. How do I add a photo to my recipe?

    First, login to your account on keyingredient.com and open the recipe in question, then select the + camera icon located to the right of the image, then select the file you’d like to upload and click save. Please note, it may take up to an hour for the image to appear.

    Through our website you may add multiple photos to recipes. Please keep in mind the 1st image you upload will be designated as the main photo. If you ever want to swap the main photo with another photo please reach out to help@keyingredient.com or contact us via our toll free number M-F 9am to 5pm CT 855-539-2433 (855-KEY-CHEF)

    15. How do I edit recipes?

    First, sign into your Key Ingredient account and select the My Cookbook tab. Next, locate and open the recipe that you would like to edit. Then select the “Edit” option located above the recipe image. Once the recipe is set up to your satisfaction, click the green “Save” button. Note: You can only edit recipes that you have added to Key Ingredient.

    16. How do I add nutritional information to my recipe?

    First, sign into your Key Ingredient account and select the My Cookbook tab. Next, locate and open the recipe that you would like to edit with nutritional information. Then select the “Edit” option located above the recipe image. The best place to add the nutritional information to a recipe is in the Description section. Press the Green “Save” button to keep your changes.

Managing Cookbooks

    17. How do I add a new cookbook to my library?

    To add a new Cookbook to your KeyIngredient.com Library, please sign into your account and select the My Cookbook tab.

    On the left side of the My Cookbook page, under the list of default sections please select the “+ Add Cookbook” button. Enter the name of your new Cookbook in the available field then press the Green “Create” button to save your new Cookbook.

    18. How do I edit a Cookbook's name?

    To edit a Cookbook’s name, please sign into your account and select the My Cookbook tab. Locate and click on the Cookbook name to open it. Select the pencil icon to the right of your Cookbook title, a box will surround the title of your Cookbook. Type in the new Cookbook name and hit enter or return on your keyboard. Your new Cookbook title is now saved!

    19. How do I search for recipes in my library?

    To search for recipes stored in your Key Ingredient account, please sign into your account and select the My Cookbook tab. On the left hand side of the screen, enter your search terms in the “Search My Recipes” field, then press the enter or return button on your Keyboard for the results to populate.

    20. Where do I manage my cookbooks?

    To manage and organize the recipes in your KeyIngredient.com Library, please sign into your account and select the My Cookbook tab. The Cookbook Library will list your recipes alphabetically by default but can also be listed by “most recent”. To do so, please select the “alphabet” button on the top of your Cookbook page and select “most recent” from the drop down box. Your recipes will then be displayed by most recently added.

    You can also change the default list view to a grid view which will display your recipes images. To do so, please select the grid view icon located towards the top of your page. The icon looks like a square with 4 small squares within it. To revert back to the list view simply click the icon to the right of it that has 3 horizontal lines running across.

    You can add multiple recipes from your Library to the Cookbook of your choice at one time. Simply check mark the small white square before the recipe or recipes that you’d like to add to a specific Cookbook. Then click the “Add to Cookbook” button located on the top of your account’s screen and select the appropriate Cookbook from the drop down list.

    If you would like to add a New Cookbook to your account, select the “+ Add cookbook” button on the left side of the page, under the default cookbook sections.” A new field will appear for you to type in the name of your new Cookbook. Press the Green “Create” button to save your new Cookbook.

    21. How do I delete a cookbook from my library?

    To delete a Cookbook from your account, please sign into your account and select the My Cookbook tab. Locate and click on the Cookbook name to open it. Select the “X” icon to the right of the opened Cookbook, then select yes or no to confirm your cookbook delete request.

Formatting Recipes

    22. Does Key Ingredient spellcheck my recipes?

    The spell check feature is available through various internet browsers. These browsers will place a dotted red line under a word that is misspelled. You might consider switching internet browsers if the current one you are using does not have that feature.

    You may consider using either Chrome or Firefox for your browser as they both have a built in spell check feature.

Deleting Recipes

    23. How do I remove unwanted recipes?

    To delete unwanted recipes from your KeyIngredient.com Library, please sign into your account and select the My Cookbook tab. The Recipes will be listed alphabetically in your Library.

    Locate and select your unwanted recipe(s) by clicking the small white square before the recipe name. Next, press the “Remove” button located at the top of the page, then press “Yes” to confirm your request.

    CAUTION: Please note, removing the recipe(s) from your Library will remove the recipe(s) from your Library and and any Cookbooks the removed recipe resided in. On the contrary, removing recipe(s) from a Cookbook will just remove the recipe(s) from the Cookbook. The recipe(s) will still be available to access in your Library.

    24. How do I delete the preloaded recipes from my Recipe Reader, Recipe Tablet or Recipe Recipe Reader HD+?

    To remove the preloaded recipe from the new Recipe Tablet or Recipe Reader HD+ please sign into the Key Ingredient app on your device. Next, select the settings icon and tap where it reads “Preloaded Recipes”. Toggle the switch to Off for the preloaded recipes to be removed.

    The Key Ingredient Recipe Reader has the option to remove the preloaded recipe bundle automatically from the “Account Manager” screen and can be quickly removed or added by selecting or deselecting “Preloaded Recipes.” To access this screen, please select “Options” and then the “Account Manager” button. Once on the Account manager screen please tap where it reads “Preloaded Recipes” to remove the X to the left and the preloaded recipes will be removed.

    Please note, the preloaded recipes on the Readers are bundled together and can only be removed as a group. If there are any preloaded recipes that you would like to keep, please search for them by name on KeyIngredient.com’s “Recipe Search” feature and add them to your KeyIngredient.com Library.

Printing and Backing Up Your Collection

    25. How do I print a recipe?

    To Print a recipe, please sign into your account and select the My Cookbook tab. Find and open the recipe you would like to Print. From the opened recipe page please select the Print icon located underneath the recipe image. The Print icon is the last icon in the Share row and looks just like a printer. The recipe will then open in a Print View. To Hide the Recipe Image and only Print the Text of the Recipe, check the small white square next to “Hide Recipe Image” at the top of your page. Then press print from your internet browser’s toolbar.

    26. How do I save a backup of my recipe collection?

    To save a backup of your recipes on www.KeyIngredient.com, please sign into your account and select the My Cookbook tab. Find and open the recipe(s) you would like to share, right below the recipe image to the right you’ll see a row of share icons that allows you to share via Facebook, Twitter, Pinterest, Email, Embed on your Blog or Website, and Print.

    Currently, there is not a way to export your recipes to a downloadable file.

    The Key Ingredient Recipe Reader, Recipe Table and Recipe Reader HD+ can also be used to store a backup of your digital recipe collection.

Tools for Bloggers: Digital Recipe Card

    27. How do I copy a recipe to my blog?

    To paste a Key Ingredient Recipe Card on your Blog, please sign into your account and select the My Cookbook tab. Find and open the recipe you would like to post. Select the “</>” icon located directly beneath the recipes image in the row of share icons. You will be taken to a page that gives you the code to copy and paste into your blog. Be sure to choose which version (condensed or full) of the Recipe Card you would like to choose by checking or unchecking the box.

    For additional assistance or Technical Support with the Key Ingredient Recipe Card, please contact Key Ingredient Customer Service Specialists. We are happy to assist you M-F 9am to 5pm Central via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

Sharing Recipes

    28. How do I email a recipe?

    To email a recipe to yourself or to a friend, please sign into your account and select the My Cookbook tab. Find and open the recipe you would like to email. Next, press the “Envelope” icon located beneath the recipes image. A new Email window will open. Next, enter the Email address of the recipient in the to field. Feel free to customize your message. Then press the Blue “Send Recipe!” button to email the recipe.

    Please note: you may Email recipes that are “Public” or “Friends Only.” “Private” recipes cannot be shared via email. Please refer to section III question 13. “How do I change the privacy setting of a recipe?” for those directions.

    29. How do I share my recipes on Twitter?

    To share a recipe on Twitter, please sign into your account and select the My Cookbook tab. Find and open the recipe you would like to share on Twitter. Select the twitter icon located beneath the recipes image in the row of share icons. You will be directed to login into your Twitter account. Next, type in any additional message you’d like to be included with the recipe link and select the blue Tweet button to post the recipe on your Twitter feed.

    To adjust your settings and share all of your Key Ingredient activity on Twitter, please sign into your account and hover your mouse over the User Name icon in the top right corner of screen. A drop down menu will appear, please select “Account Settings”. Scroll down to the “Social Networks” section. Click the toggle to the yes position that’s under the Twitter logo. Press the Green “Save Settings” button to keep your changes.

    30. How do I share recipes with other cooks on Key Ingredient?

    You may share your recipes with other cooks on Key Ingredient, as well as with your close friends and family members. Please feel free to Invite your friends and family to join the Key Ingredient community so they can see what’s cooking on KeyIngredient.com!

    To share your recipes with other cooks on Key Ingredient, please set the privacy setting on your recipes to “Public” or “Friends Only.” The default setting is “Public” which will allow all Key Ingredient Members to view your recipes.

    With cooks that you “Follow,” you can see their recipes with the “Public” privacy status. If they “Follow” you back, then you’ll be able to see their Public and Friend’s Only recipes. When visiting their profile page you may choose to select the green “Get member’s name here recipes” to upload all of their recipes to your account. The recipes will be stored under your My Cookbook screen and assigned their own Cookbook “Usernames recipes”. Or you may select individual recipes from the recipe list on the member’s profile page to add to your account.

    To follow another member you would need to click on the username located on their recipe card which will take you to that member’s profile page. You may then select the pink “Follow” button to follow that member.

    Recipe cards include the image of the recipe if available, the title of the recipe along with the user who posted the recipe. Recipe cards can be found when browsing recipes on our home page, using our search bar or by selecting the grid view option on your My Cookbook screen.

    Can’t find your friends or families recipes? No worries, we’d be happy to initiate the follow process on your behalf. We’d just need you to forward the email addresses of the members you’d like to follow. Feel free to forward this email to them or have them reach out us so we may initiate the following process for them as well. For additional assistance please reach out to help@keyingredient.com or contact us via our toll free number M-F 9am to 5pm CT 855-539-2433 (855-KEY-CHEF)

    31. How do I share my recipes on Facebook?

    To share a recipe on Facebook, please sign into your account and select the My Cookbook tab. Find and open the recipe you would like to share on Facebook. Select the first Blue Facebook “f” icon located below the recipes image in the row of share icons.

    You will be directed to login into your Facebook account. Select the “Share Link” button to post the recipe on your Facebook Wall.

    To adjust your settings and share all of your Key Ingredient activity on Facebook, please sign into your account and hover your mouse over the User Name icon in the top right corner of screen. A drop down menu will appear, please select “Account Settings” from the drop down menu. Scroll down to the “Social Networks” section and click the toggle to the yes position that’s under the Facebook logo. Press the Green “Save Settings” button to keep your changes.

Friends

    32. How do I invite people to join Key Ingredient?

    There are a few ways to invite your friends and family to join Key Ingredient!

    First, sign into your Keyingredient account and hover your mouse over your user icon located in top right hand corner of the screen. On the drop down menu, please select the “Account Settings” tab, then select the “Invite” tab. You may enter up to 5 different email addresses to invite friends and family. Use the template provided or edit it as you wish and select the green “Invite” button to send your invitation.

    You also have the option to invite folks through FB, Twitter or Pinterest. To do so, please sign into your account and hover your mouse cursor over your username, select “Account Settings” from the drop down page. Notice the row of share icons for FB, Twitter and Pinterest towards the upper right corner of your account screen. Select the desired social media icon to post your comment and our signup up page.

    33. How does the following/follower process work?

    With cooks that you “Follow,” you can see their recipes with the Public privacy status. If they “Follow” you back, then you’ll be able to see their Public and Friend’s Only recipes. Any recipe that is available to you (and not set to Private), you can choose to save into your own digital recipe collection.

    Please see section IX. question 30. “How do I share recipes with other cooks on Key Ingredient?” for complete instructions on the followers/following process.

    34. How do I “Follow” someone and how do they “Follow” me back?

    Please refer to section IX. question 30. “How do I share recipes with other cooks on Key Ingredient?”.

    35. How can I add my friend's cookbook to my library?

    One of the many great features on KeyIngredient.com is our “Get Their Recipes” button which allows a seamless transfer of your friend’s recipes into your Recipe Library. The “Get Their Recipes” button is located on the member’s profile page. To access another member’s profile page, please click on the username listed on their recipe card. Once on the member’s profile page you may select the green “Get Their Recipes” button located beneath the pink Follow/Unfollow button.

    After selecting the “Get Their Recipe” button all of the member’s Public recipes will be saved into your Recipe Library and as well as within a new Cookbook titled accordingly, “Their name Recipes” on your My Cookbook screen.

    This is a quick and easy way to add new recipes into your Recipe Library, which can then be available on your computer, mobile device and/or synchronized onto your Key Ingredient Recipe Reader, Recipe Tablet or Recipe Reader HD+.

Key Ingredient App

    36. Does Key Ingredient have an app for my phone or mobile device?

    Yes, Key Ingredient is the maker of the Free Key Ingredient App that can be used to view, save and add your favorite recipes to the Cookbook of your choice. With the updated App, your recipes are now backed up to Keyingredient.com and are available on any computer or mobile device!

    Our Key Ingredient app for the iPhone and iPad is available on iTunes.

    Our Key Ingredient app for Android is available on Google Play.

    Our Key Ingredient app for Amazon Apps is available here.

Key Ingredient Recipe Reader

    37. What is the Key Ingredient Recipe Reader HD+?

    The Key Ingredient Recipe Reader HD+ is a 10” Android Tablet that includes a FREE Recipe Reader Tri-stand that can be free standing, mounted under a cabinet or on a wall. Perfect for being a dedicated kitchen tablet!

    It’s both Wifi and Bluetooth enabled with access to the Amazon app store. For more details, please visit Amazon.com and search “Recipe Reader HD+”.

Key Ingredient Recipe Reader FAQ

    38. How do I charge my Recipe Reader HD+?

    The Recipe Reader HD+ comes with a rechargeable battery installed and AC adapter. To charge your Reader HD+, connect the Recipe Reader HD+ to the provided AC adapter and a confirmed working power outlet. It will take approximately 2 hours for your Recipe Reader to fully charge and should last approximately 4 hrs. On a full charge depending on usage. The battery indicator on the Key Ingredient Recipe Reader HD+ is located on the settings screen (gear symbol) under “Battery”.

    If you have additional battery-related questions, please contact Key Ingredient Customer Service Specialists. They are happy to assist you M-F 9am to 5pm Central via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

    39. How do I clean my Recipe Reader HD+?

    No special cloth or liquid is required to clean your Recipe Reader, a soft, damp cloth will work fine. Please note, your Recipe Reader should never be submerged or placed in standing or under running water.

    40. How do I get recipes on my Recipe Reader HD+?

    The Key Ingredient Recipe Reader HD+ is powered by www.keyingredient.com, the best site on the web for you to find, create, collect and cook your favorite recipes! Membership is free and getting started is easy. To get started, Sign Up for a free account at Key Ingredient here. Once you have a Key Ingredient account, you can login on your computer, smartphone or mobile device and begin Browsing, Saving and Adding recipes. Please review FAQ section II. questions 5-11 on the various ways recipes can be added.

    41. How do I remove unwanted recipes from my Recipe Reader HD+?

    You may remove unwanted recipes from the Recipe Reader HD+ by removing them from your KeyIngredient.com account on your computer.

    Please review FAQ section VI. “Removing Recipes” for more information on this subject.

    42. How do I remove the preloaded recipes from my Recipe Reader HD+?

    The preloaded Recipes and Cookbooks that are included with the Recipe Reader HD+ can be removed from the reader HD+, leaving only your recipe collection on the device.

    To remove the preloaded recipes from the new Reader HD+ please follow the directions listed below.

    Open app on Recipe Reader HD+
    Sign in to account
    Go to Settings on app
    Choose Preloaded Recipes
    Toggle switch to OFF

    Toggling the switch back to ON will add the preloaded recipes again.

    43. Will Key Ingredient repair my Recipe Reader HD+ if it's not under warranty?

    We are happy to discuss any repair or technical issues you might have. Our goal is to have your Recipe Reader HD+ up and running a.s.a.p.!

    For further assistance, please contact Key Ingredient Customer Service Specialists. We are happy to assist you Monday through Friday Central Time via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

    44. How do I sync recipes to my Recipe Reader HD+?

    Once you’ve connected your device to your home’s wifi network there is no syncing needed. Everything is updated seamlessly through your wifi network!

    To connect your Reader HD+ to your wifi network please select the settings icon (gear symbol) from the home screen. Turn your wifi on and tap the row where it reads wifi. Select your home’s wifi network from the list and enter the password to connect. Once connected, you may login to our app from the device and select the cookbook icon to view all of your recipes!

    If any further assistance is needed, please reach out to our Customer Service specialists. We are happy to assist you Monday through Friday Central Time via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

    45. May I access my recipes on the Recipe Reader HD+ without being connected to the internet?

    Your recipes can be stored on the device for access while offline.

    To store your recipes on the device, please navigate to your Cookbook screen and click the red bar where it reads “Click here to sync with your web account”.

    It’s a good idea to perform this function occasionally to ensure all of your recipe are stored on your Reader HD+, the other benefit is faster loading of recipes!

    46. Where do I install a SD card on the Reader HD+?

    The SD card slots can be accessed through a hidden compartment located on the backside of your device under the plastic strip where the camera is located.

    To open the compartment, you’ll need to gently pull the strip back from the top (narrower) end starting in the middle and working your way out to the edges to release the locked tabs. There is a tiny lip on the top end which you can use your fingertips to leverage and pull back on.

    To reinstall the cover, place all the tabs in first and then press in on the top to lock the tabs back into place.

    47. How do I wirelessly print using my Recipe reader HD+?

    You’ll need to download an app through the Amazon store app found on your Reader HD+ home screen for wireless printing. Here’s a free one that we’ve tested and works great, it’s called Print Hammermill.

    To download the Print Hammermill app, please open the Amazon store app on your Reader HD+ home screen.

    Login and or create an Amazon.com account.

    Select the icon in the top left hand corner of your screen that has 3 stacked small lines running horizontally.

    Select Apps & Games from the drop down list.

    Select the magnifying glass icon located in the top right corner of your Reader HD+ screen

    Type the following input in the search bar “Print Hammermill” and select the app from the available list.

    Select install in the upper right corner, follow the onscreen prompts and hit install.

    Select Open, then select Printer. Once selected you may print wirelessly directly from the Reader HD+!

    48. How do I update the Key Ingredient app on my Recipe Reader HD+?

    First, you’ll need to uninstall our app from your device. From the home screen of your Reader HD+ please select the circle icon with 6 white dots inside (app menu icon). On the next screen, select the Key Ingredient icon, keeping your fingertip depressed on the icon you can drag it up to where it reads uninstall, once it turns red release it with your fingertip and select “ok” to confirm you’d like to delete it. The app is now uninstalled from your device and needs to be reinstalled again to be updated and current. The install directions are listed below.

    Please note, these instructions include the 1st time setup directions. If you’ve already set up your device with amazon, some steps may be omitted in which case you may skip to the next applicable step.

    Open the Amazon store app on your Reader HD+ home screen.

    Login and or create an account and select get started.

    Select the icon in the top left hand corner of your screen that has 3 stacked small lines running horizontally.

    Select Apps & Games from the drop down list.

    Select the magnifying glass icon located in the top right hand corner.

    Type Key Ingredient into the search field and select “Go” on the key board.

    Optional 1st time setup: Select create shortcut to add a shortcut to your device’s home screen to access amazon apps and games right away without going through amazon store.

    Select Key Ingredient from the list to open, then select the install button. Follow the onscreen prompts to complete the installation.

    1st time setup only. Select continue in the box that reads “Enable Apps & Games”. Select the “Go to your Phone’s Security Settings” button. Scroll down to Unknown sources and tap the check box. Confirm your selection by tapping “OK” and you’ll be brought back to complete the app installation after selecting continue again.

    Select install, select next, then install again., lastly select Open to launch our app. If any further assistance is needed, please reach out to our Customer Service Specialists. We are happy to assist you Monday through Friday 9 AM to 5 PM Central time zone via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

    49. My Recipe Reader HD+ is not powering on. How can I fix this?

    After charging your Recipe Reader HD+ you’ll want to make sure and hold the power button down until the loading screen appears. If the loading screen is not visible within 20 seconds, with the power button depressed, please verify that the charger is properly connected to a confirmed working outlet.

    If a battery icon displays, please verify that the unit has charged for at least 5 minutes as the HD+ will not power on from a completely drained battery.

    If you’re still not getting a response a quick reset should do the trick.

    Please make sure your Reader HD+ is connected to a confirmed working outlet using the supplied ac adapter, it has a Key Ingredient sticker on the ac adapter where it connects to the wall.

    To reset your Reader HD+ you’ll need a very small paperclip or object with a very small diameter to fit in the “reset” hole.

    Use the paperclip to stick in the reset hole which is located on the same side of the device the power button is on directly below the volume switch.

    Simply take the paperclip, insert it in the hole and the device will power off. You may then power the unit back on using the power button and it will load as designed. If any further assistance is needed, please reach out to our Customer Service Specialists. We are happy to assist you Monday through Friday 9 AM to 5 PM Central time zone via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

Key Ingredient Contact

    50. How can I contact Key Ingredient Support?

    Our Customer Service Specialists are happy to assist you Monday through Friday 9 AM to 5 PM Central time zone via email at help@keyingredient.com or our toll free number 855-539-2433 (855-KEY-CHEF).

Contact Us

Our Customer Service Specialists are happy to assist you Monday through Friday 9am to 6pm Central Time.

Click the "Support" tag to chat, call 512-462-4996, Option 1, or email help@keyingredient.com.