Frequently Asked Questions

Getting Started

    1. What is Key Ingredient?

    Key Ingredient is your visual recipe library. Find, create, collect, and cook all your favorite recipes. We make recipes social!

    You can also:

    2. Is it free to join Key Ingredient?

    Yes, it is free and easy to join the Key Ingredient community. You can start browsing and collecting today by clicking Sign In in the right hand corner of your screen!

    3. How do I join Key Ingredient?

    There are a few ways to join the Key Ingredient community. Please choose the option that works best for you.

    You can easily sign up for a new Key Ingredient account using your Facebook or Twitter account.

    If you do not have a Facebook or Twitter account, or you would prefer not to join through those accounts, feel free to Sign Up with your email address and a unique password.

    4. What happens if I haven’t received my confirmation email?

    If you haven’t received your confirmation email to join Key Ingredient, please check your email’s Spam or Junk filter.

    If the confirmation email is not present, our Customer Service Specialists will be happy to activate your account for you. Please send an email with the email address assigned to your keyingredient.com account to help@keyingredient.com or contact us via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen.

    5. What do I do if I forgot my Key Ingredient password or login email?

    If you forgot the password to your Key Ingredient account, please Reset your Password here then please check your email inbox for the password reset email.

    If you have forgotten the email address associated with your Key Ingredient account, please send an email to Customer Service at help@keyingredient.com or contact us via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen and we will be happy to find your login information for you.

Adding Recipes

    6. How do I add a typed recipe to my Key Ingredient account?

    Here is the the best way to copy/paste a typed recipe into your Key Ingredient Recipe Library.

    To copy/paste a recipe, you will need to open the recipe so all of the Recipe’s information is available to copy. Then keeping the left side of your mouse depressed starting from the bottom of the recipe furthest to the right, drag your mouse cursor up until the recipe being copied is all highlighted in blue. Then release your mouse and hover the cursor over a blue portion of the recipe and right click with your mouse, select “copy” from the drop down box. Then click your mouse’s cursor in the corresponding field and right click again, select “paste” from the drop down box.

    Following the above copy/paste instructions you can paste a recipe into the Directions field of the new recipe page at + Add Recipe and then copy the title and paste it into the Title section. Then copy the ingredients and paste it into the Ingredients section. Then you can delete the title and ingredients portion from the directions section leaving only the Directions. Once the recipe is set up to your satisfaction, press the green “Save” button to keep your changes.

    The recipe is now added to your account’s Library. You will now have the option to organize your recipe collection using “Cookbooks.” To do so, press the “Add to Cookbook” option on the right hand side of your opened recipe page screen.

    Select an existing Cookbook for this recipe or type in a new Cookbook’s name in the text field and press the Green “Add” button to save your new Cookbook.

    You are welcome to create as many Cookbooks as you’d like to reflect your different Categories (Appetizers, Beverages, Cakes, etc.), Cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes, Taste of Home, Paula Deen). Feel free to organize your collection in the way that works best for you.

    7. How do I create a new recipe and add it to a cookbook?

    To create a new recipe, please Sign In to your Key Ingredient account, then select the + Add Recipe button located at the top of your account’s screen. On the one-page form, please type in the Recipe Title, Ingredients, Directions, etc. and press the green “Save” button.

    To add this recipe to a Cookbook, press the “Add to Cookbook” option on the right hand side of your opened recipe page. Select an existing Cookbook for this recipe or type in a new Cookbook’s name in the text field and press the Green “Add” button to save your new Cookbook.

    You are welcome to create as many Cookbooks as you’d like to reflect your different Categories (Appetizers, Beverages, Cakes, etc.), Cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes, Taste of Home, Paula Deen). Feel free to organize your collection in the way that works best for you.

    8. How do I find new recipes on Key Ingredient?

    Key Ingredient has over 1.7 million recipes available to add to your collection. You can browse through the latest recipes from the home page. To see more recipes, simply keep scrolling down with the Home Page’s “endless scroll” design. To save these recipes to your Recipe Library, you can either click on the Heart icon and it will save into your “Favorites” folder. Or you can open the Recipe and add this recipe to a Cookbook. To do so, click on the drop down menu under the “Add to Cookbook” option on the right hand side of your opened recipe page. Select an existing Cookbook for this recipe or type in a new Cookbook’s name in the text field and press the Green “Add” button to save your new Cookbook.

    Our “Inspiration” tab at the top of the Home Page will filter other member’s recipes by: Cooks You Follow, Popular, and Latest.

    To add your Personal Friends and Family members to the Cooks You Follow Stream, please invite them to join Key Ingredient, then “Follow” them after they are members of the Key Ingredient Community. To find your Friends and Family on KeyIngredient.com, please sign into your account, then type in the email address or name into the home page’s search bar and press the “Enter” or “Return” button on your keyboard. You may then filter the search and “sort by people” by pressing the “PEOPLE” button. If your friend is on keyingredient.com, their name and/or profile picture will be shown below the search query. To “Follow” your friend, press the little green + sign in the bottom right corner of their Profile Card.

    To add other Key Ingredient members to the Cooks You Follow Stream, press the Pink Follow button under their Profile Name on the Recipe Card.

    Wanna see what’s cookin at www.keyingredient.com? Hover your mouse over the “Inspiration” tab and click on Popular to see the Recipes with the most Views on www.keyingredient.com. Select the Latest option to see the freshest Recipes (with and without images) posted onto www.keyingredient.com.

    You can also browse through other member’s recipe streams, which you can find on their Profile pages. Finally, you can enter keywords into the search bar at the top of the screen to locate and add your favorite recipes. You can also click the heart icon on the recipe which will save the recipe in your My favorites and Library sections.

    9. How do I save recipes from other members of Key Ingredient?

    To save a recipe from Key Ingredient into your cookbooks, click on the name or photo to open the recipe you would like to save. Then press the “Add to Cookbook” option on the right hand side of your opened recipe page screen.

    Select an existing Cookbook for this recipe or type in a new Cookbook’s name in the text field and press the Green “Add” button to save your new Cookbook.

    You can also click the heart icon on the recipe which will save the recipe in your My favorites and Library sections.

    10. How do I import recipes from other popular recipe sites?

    To import a recipe from sites like Epicurious or Food Network into your Key Ingredient account, sign in and install our Cookmark into your bookmarks bar.

    If you’re using Internet Explorer, please follow these set of instructions from our Cookmark install page

    1. Right-click on the Cookmark button in step 1.
    2. Save to Favorites.
    3. Open Favorites and drag the Cookmark to you bookmark bar.
    4. If you’re unable to drag the Cookmark button to your bookmark bar from favorites, try right clicking on Cookmark in your favorites and selecting add to Favorites bar from the drop down box.
    5. Start using your Cookmark!

    Go to the recipe web site of your choosing, navigate to the recipe you would like to import, and click your new “Cookmark” button. A split screen will apear as it pulls the recipe in for your review. Once your recipe is set up to your satisfaction click the green “Save” button. The recipe is now available to view in your Library.

    Please note: It is the responsibility of our members to make sure that they do not post content that violates the copyrights of others. Members must agree to our Terms of Service before signing up to use KeyIngredient.com.

    11. How do I source recipes that I copied from the internet?

    To source a recipe in your Key Ingredient account, please sign into your account and select the My Collection tab & open your recipe. Next, press the “Edit” button located on the right hand side of the opened recipe page & enter the Source URL of your shared recipe’s original location and author, then click the green “Save” button.

    Please note: It is the responsibility of our members to make sure that they do not post content that violates the copyrights of others. Members must agree to our Terms of Service before signing up to use KeyIngredient.com.

    12. Can I use the Cookmark on my iPad?

    Yes, there is a way to use the Cookmark on your iPad or iPhone. Access to a Mac or PC computer with a full operating system would be required to sync your Internet Browser’s Bookmarks to your mobile device. (See Below)

    We also have an App for iPhone and iPad available on iTunes that can be used to view and save your favorite recipes on your mobile device.

    If your computer is running Mac software, please follow the instructions below to begin using our new and improved Cookmark button on your iOS mobile device:

    1. To do so, you must have the Safari browser installed on your computer, to match the Safari browser on your iPad or iPhone.

    2. Next, please install the Cookmark button onto your computer’s Safari browser. Installation instructions can be found at: http://www.keyingredient.com/cookmark/

    3. Then, please sync your iPad with your computer. To do so:
    a. Connect iPad to computer via USB cord, iTunes should open automatically,
    b. From the iPad’s desktop, select Settings -> iCloud -> Safari -> Switch toggle to the off position
    c. On your computer, go to iTunes & Click iPad at the top,
    d. Select INFO & scroll down to the section named OTHER,
    e. Check the box next to “Sync Safari Bookmarks,”
    f. Press “Apply”

    4. On your iPad, first sign into your account on www.keyingredient.com.

    5. Then you can then go to any other recipe site that currently works with our Cookmark tool. For example: www.foodnetwork.com.

    6. After you have found and opened a recipe, locate the Cookmark button on your iPad:

    a. Touch the Bookmark button on your iPad browser (looks like an open book at the top of the screen),
    b. Touch the Bookmarks Bar option.
    c. Touch Cookmark.

    7. The Cookmark widget will automatically bring this recipe into your Key Ingredient account.

    If your computer is running Windows software, please follow the instructions below to begin using our new and improved Cookmark button on your iOS mobile device:

    1. To do so, you must have iTunes installed on your computer.

    a. Go to http://www.apple.com/itunes/download/,
    b. Select “Get iTunes for Windows,”
    c. Press “Download Now.”

    2. Next, please install the Cookmark button onto your computer’s Internet Explorer browser.

    a. Go to http://www.keyingredient.com/cookmark/,
    b. In line with Step 1, right click your mouse on the Green Cookmark button,
    c. Select “Add to Favorites,”
    d. Then Open or Organize your Favorites and drag the Cookmark to your bookmarks bar.

    3. Then, please sync your iPad with your computer. To do so:

    a. Connect iPad to computer via USB cord, iTunes should open automatically,
    b. From the iPad’s desktop, select Settings -> iCloud -> Switch toggle to off next to Safari
    c. On your computer, go to iTunes & Click on iPad at the top,
    d. Select INFO & scroll down to the section named OTHER,
    e. Check the box next to “Sync Bookmarks”, Select “Internet Explorer” from the drop-down menu,
    f. Press “Apply”

    4. On your iPad, open your Safari browser and sign into your account on www.keyingredient.com.

    5. Then you can then go to any other recipe site that currently works with our Cookmark tool. For example: www.foodnetwork.com.

    6. After you have found and opened a recipe, locate the Cookmark button on your iPad:

    a. Touch the Bookmark button on your iPad browser (looks like an open book at the top of the screen),
    b. Touch the Bookmarks Bar option.
    c. Touch Cookmark.

    7. The Cookmark widget will automatically bring this recipe into your Key Ingredient account.

Editing Recipes

    13. How do I change the privacy setting of my recipe?

    To change the privacy of a recipe in your Key Ingredient account, find and open the recipe you would like to edit. Next, press the “Edit” option located on the right side of the opened recipe page. Select the privacy setting of your choice and press the Green “Save” button to keep your updates.

    Your Default Privacy Settings can be set on your Profile Page. To access your Profile Page, please sign into your Key Ingredient account and hover your mouse over your user icon (located in the top right hand corner of your account screen). Select “Edit Profile” from the drop down menu. On the Edit Profile page, you can scroll down to “Recipe Privacy” and select the privacy setting of your choice (Public, Friends Only or Public) and press the Green “Save Settings” button to keep your updates.

    14. Does Key Ingredient analyze nutritional information of recipes?

    The nutritional information on our website is supplied by KeyIngredient.com members. Unfortunately, our website does not have the technology to analyze and provide this info automatically. The best place to add the nutritional information to recipes is in the Description section.

    To assist in analyzing the nutritional content of published recipes, our website has a great tool called the “Cookmark.” This feature allows you to browse the web and add recipes to your account with a click of the button. If another website has provided the nutritional content of a recipe, then this info will be transferred into your Key Ingredient account. To install the “Cookmark” button, please follow this link.

    15. How do I add a photo to my recipe?

    First, sign into your Key Ingredient account and select the My Collection tab. Next, locate and open the recipe that needs a new photo. On the Recipe Page select the “Edit” option located on the right side of the opened recipe page. Then press the “Select File” button to add your picture and select one of the following options, “ I am the owner of this image” or “I found this image on the internet” and select the green “Save” button. If you found the image on the internet you’ll be required to enter a valid source URL for the recipe owner and author.

    To Remove a photo from your Recipe and use the default “No Photo” image, select the “Remove Picture” button on the Edit Page, then press the Green “Save” button to keep your changes.

    On KeyIngredient.com, recipe images must be over 200X200 pixels but no larger than 1 MB in size and saved as jpeg, png or gif format. Another requirement to view images is to have Flash installed on your computer.

    16. How do I add Keywords to my recipe?

    First, sign into your Key Ingredient account and select the My Collection tab. Next, locate and open the recipe that you would like to add Keywords to. Then select the “Edit” option located on the right hand side of the opened recipe page. In the Keyword box, type in keywords that describe your recipe, separated by commas. Press the Green “Save” button at the bottom of the page to keep your changes.

    The Recipe Search feature on KeyIngredient.com’s Top Bar can Search by Keyword, Recipe Title, Ingredients and People. The more Search terms that you enter onto your recipe, the more likely they will appear in our Search Results!

    17. How do I edit recipes?

    First, sign into your Key Ingredient account and select the My Collection tab. Next, locate and open the recipe that you would like to edit. Then select the “Edit” option on the right hand side of the opened recipe page. Once the recipe is set up to your satisfaction, click the green “Save” button.

    18. How do I add nutritional information to my recipe?

    First, sign into your Key Ingredient account and select the My Collection tab. Next, locate and open the recipe that you would like to edit with nutritional information. Then select the “Edit” option located on the right side of the opened recipe page. The best place to add the nutritional information to a recipe is in the Description section. Press the Green “Save” button to keep your changes.

Managing Cookbooks

    19. How do I add a new cookbook to my library?

    To add a new Cookbook to your KeyIngredient.com Library, please sign into your account and select the My Collection tab.

    On the left side of the page, under the word “Cookbooks,” select the “+ New Cookbook” button. Enter the name of your new Cookbook in the available field then press the Green “Create” button to save your new Cookbook.

    You are welcome to create as many cookbooks as you’d like to reflect your different categories (Appetizers, Beverages, Cakes, etc.), cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes, Taste of Home, Paula Deen). Feel free to organize your collection in the best way that works for you.

    20. How do I edit a Cookbook's name?

    To edit a Cookbook’s name, please sign into your account and select the My Collection tab. Locate and click on the Cookbook name to open it. Select the blue pencil icon to the right of your Cookbook title, a box will surround the title of your Cookbook. Type in the new Cookbook name and hit enter or return on your keyboard. Your new Cookbook title is now saved!

    21. How do I search for recipes in my library?

    To search for recipes stored in your Key Ingredient account, please sign into your account and select the My Collection tab. On the left hand side of the screen, enter your search terms in the “Recipe Search” field, then press the enter or return button on your Keyboard for the results to populate.

    To increase your search options, feel free to add additional Keywords to your recipes. To do so, locate and open the recipe that you would like to add a Keyword to. Then select the “Edit” option on the right hand side of the opened recipe page. In the Keyword box, type in keywords that describe your recipe, separated by commas. Press the Green “Save” button at the bottom of the page to keep your changes.

    22. Where do I manage my cookbooks?

    To manage and organize the recipes in your KeyIngredient.com Library, please sign into your account and select the My Collection tab. The Cookbook Library will list your recipes alphabetically by default but can also be listed by “most recent”. To do so, please select the “alphabetical” button on the top of your Cookbook page and select “most recent” from the drop down box. Your recipes will then be displayed by most recently added. You can also change the default list view to a grid view which will display your recipe’s pretty pictures. To do so, please select the grid view icon located towards the top of your page. The icon looks like a square with 4 small squares within it. To revert back to the list view simply click the icon to the right of it that has 3 horizontal lines running across.

    You can add multiple recipes from your Library to the Cookbook of your choice at one time. Simply check mark the small white square before the recipe or recipes that you’d like to add to a specific Cookbook. Then click the “Add to Cookbook” button located on the top of your account’s screen and select the appropriate Cookbook.

    If you would like to add a New Cookbook to your account, select the “+ New Cookbook” button on the left side of the page, under the word “Cookbooks.” A new field will appear for you to type in the name of your new Cookbook. Press the Green “Create” button to save your new Cookbook.

    You are welcome to create as many cookbooks as you’d like to reflect your different categories (Appetizers, Beverages, Cakes, etc.), cuisines (Indian, Mexican, Thai, etc.), and/or Source of your recipes (Grandma’s Recipes, Taste of Home, Paula Deen). Feel free to organize your collection in the best way that works for you.

    23. How do I delete a cookbook from my library?

    To delete a Cookbook from your account, please sign into your account and select the My Collection tab. Locate and click on the Cookbook name to open it. Select the red “X” mark button to the right of the opened Cookbook. Choose whether you’d like delete the cookbook but leave its recipes in your recipe library or to delete the cookbook and all of its recipes. Then click the green “Yes” button to confirm your choice.

Formatting Recipes

    24. Does Key Ingredient spellcheck my recipes?

    The spell check feature is available through various internet browsers. These browsers will place a dotted red line under a word that is misspelled. You might consider switching internet browsers if the current one you are using does not have that feature.

Deleting Recipes

    25. How do I delete unwanted recipes?

    To delete unwanted recipes from your KeyIngredient.com Library, please sign into your account and select the My Collection tab. The Recipes will be listed alphabetically in your Library.

    Locate and select your unwanted recipe(s) by clicking the small white square before the recipe name. Next, press the “Delete” button located at the top of the page, then press “Yes” to confirm your request to delete the recipe(s).

    Caution: Please note, deleting the recipe(s) from your Library will permanently delete the recipe(s) from your Cookbooks and Library.

    26. How do I delete the preloaded recipes from my Recipe Reader?

    The new Wi-Fi enabled Key Ingredient Recipe Reader has the option to remove the preloaded recipe bundle automatically from the “Account Manager” screen and can be quickly removed or added by selecting or deselecting “Preloaded Recipes.” To access this screen, please select “Options” and then the “Account Manager” button.

    If you have the original Demy Recipe Reader and would like to remove the preloaded recipe bundle, please contact us at help@KeyIngredient.com and we will remove the preloaded recipes from your account. Please note, the preloaded recipes on the Demy are bundled together and can only be removed as a group. If there are any preloaded recipes that you would like to keep, please search for them by name on KeyIngredient.com’s “Recipe Search” feature and add them to your
    KeyIngredient.com Library.

Printing and Backing Up Your Collection

    27. How do I print a recipe?

    To Print a recipe, please sign into your account and select the My Collection tab. Find and open the recipe you would like to Print. Next, press the “Print” button located on the right hand side of the opened recipe page in the “Share” row. The Print icon is the last icon in the Share row and looks just like a printer. The recipe will then open in a Print View. To Hide the Recipe Image and only Print the Text of the Recipe, check the small white square next to “Hide Recipe Image” at the top of your page. Then press print from your internet browser’s toolbar.

    28. How do I save a backup of my recipe collection?

    To save a backup of your recipes on www.KeyIngredient.com, please sign into your account and select the My Collection tab. Find and open the recipe(s) you would like to share. To the right of the Recipe Image, there is a share row that allows you to share via Facebook, Twitter, Pinterest, Email, Embed on your Blog or Website, and Print.

    Currently, there is not a way to export your recipes to a downloadable file.

    The Key Ingredient Recipe Reader can also be used to store a backup of your digital recipe collection.

Tools for Bloggers: Digital Recipe Card

    29.How do I copy a recipe to my blog?

    To paste a Key Ingredient Recipe Card on your Blog, please sign into your account and select the My Collection tab. Find and open the recipe you would like to post. Select the arrow button located on the right hand side of your opened recipe page in the Share row. You will be taken to a page that gives you the code to copy and paste into your blog. Be sure to choose which version (condensed or full) of the Recipe Card you would like to choose by checking or unchecking the box.

    Thank you for using the Key Ingredient Recipe Card! For additional assistance or Technical Support with the Key Ingredient Recipe Card, please contact Key Ingredient’s Customer Service Specialists. We are happy to assist you Monday through Friday 9am to 6pm Central Time via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen or via email at help@keyingredient.com.

Sharing Recipes

    30. How do I email a recipe?

    To email a recipe to yourself or to a friend, please sign into your account and select the My Collection tab. Find and open the recipe you would like to email. Next, press the “Envelope” button located on the right hand side of the opened recipe page in the Share row. A new Email window will open. Please enter the Name and Email address of the recipient, feel free to customize your message. Then press the Blue “Send Recipe!” button.

    Please note: you may Email recipes that are “Public” or “Friends Only.” “Private” recipes cannot be shared via email. To change the privacy of a recipe in your Key Ingredient account, find and open the recipe you would like to edit. Then select the “Edit” option located on the right side of the opened recipe page. Select the privacy setting of your choice and press the Green “Save” button to keep your updates.

    Your Default Privacy Settings can be set on your Profile Page. To access your Profile Page, please sign into your Key Ingredient account and hover your mouse over your user icon (located in the top right hand corner of your account screen). Select “Edit Profile” from the drop down menu. On the Edit Profile page, you can scroll down to “Recipe Privacy” and select the privacy setting of your choice (Public, Friends Only or Public) and press the Green “Save Settings” button to keep your updates.

    31. How do I share my recipes on Twitter?

    To share a recipe on Twitter, please sign into your account and select the My Collection tab. Find and open the recipe you would like to share on Twitter. Select the twitter icon located on the right hand side of the opened recipe page in the Share row. You will be directed to login into your Twitter account. Type in your Message, Enter your username and password for Twitter and press the “Sign in and “Tweet” button to post the recipe on your Twitter feed.

    To adjust your settings and share all of your Key Ingredient activity on Twitter, please sign into your account and hover your mouse over the User Name icon in the top right corner of screen. A drop down menu will appear, please select “Edit Profile,” and select the “Account Settings” tab. Once there, scroll to the “Social Networks” section. Click the toggle to the yes position that’s under the Twitter logo. Press the Green “Save Settings” button to keep your changes.

    32. How do I share recipes with other cooks on Key Ingredient?

    You may share your recipes with other cooks on Key Ingredient, as well as with your close friends and family members. Please feel free to Invite your friends and family to join the Key Ingredient community so they can see what’s cooking on KeyIngredient.com.

    To share your recipes with other cooks on Key Ingredient, please set the privacy setting on your recipes to “Public” or “Friends Only.” The default setting is “Public” which will allow all Key Ingredient Members to view your recipes.

    To change the privacy of a recipe in your Key Ingredient account, find and open the recipe you would like to edit. Then select the “Edit” option on the right hand side of the opened recipe page. Toward the bottom right, select the privacy setting of your choice and press the Green “Save” button to keep your updates.

    Your Default Privacy Settings can be set on your Profile Page. To access your Profile Page, please sign into your Key Ingredient account and hover your mouse over your user icon (located in the top right hand corner of your account screen). Select “Edit Profile” from the drop down menu. On the Edit Profile page, you can scroll down to “Recipe Privacy” and select the privacy setting of your choice (Public, Friends Only or Public) and press the Green “Save Settings” button to keep your updates.

    To find friends and family on Key Ingredient, please type in the email address or name into the Home Page’s Search bar and press the “Return” or “Enter” button on your keyboard. Next, you may filter your search by pressing the “People” button. To “Follow” another Key Ingredient member, you may either select the “Green +” symbol on their Profile Card or open their Profile and press the Pink “Follow” button.

    The recipes posted by the “Cooks You Follow” will be easily accessed from the Home Page’s Inspiration Tab. With cooks that you “Follow,” you can see their recipes with the “Public” privacy status. If they choose to “Follow” you back, then you’ll be able to see their Public and Friend’s recipes. Any recipe that is available to you (and not set to “Private”), you can choose to save into your own Recipe Library and Cookbooks.

    33. How do I share my recipes on Facebook?

    To share a recipe on Facebook, please sign into your account and select the My Collection tab. Find and open the recipe you would like to share on Facebook. Select the Blue “f” icon located on the right hand side of the opened recipe page in the Share row. You will be directed to login into your Facebook account. Select the “Share Link” button to post the recipe on your Facebook Wall.

    To adjust your settings and share all of your Key Ingredient activity on Facebook, please sign into your account and hover your mouse over the User Name icon in the top right corner of screen. A drop down menu will appear, please select “Edit Profile,” then select the “Account Settings” tab. Once there, scroll to the “Social Networks” section and click the toggle to the yes position that’s under the Facebook logo. Press the Green “Save Settings” button to keep your changes.

    34. How do I comment on a recipe?

    One of the great features on www.keyingredient.com is the ability to post Comments, Notes or ask questions on the Recipe Page. Comments can be posted on your personal recipes, as well as any “Public” recipe.

    To make a comment on a recipe in your collection, please sign into your account and select the My Collection tab. Find and open the recipe in question and scroll to the bottom of the page to “Enter your Comment” & press “Publish.”

    If you have a question about a Recipe shared with the Key Ingredient community, the recipe owner is best suited to answer it. To post a question, please find and open the recipe in question and scroll to the bottom of the page to “Enter your Comment” & press “Publish.” Hopefully, the recipe owner will answer your inquiry as a new Comment, which would benefit any other Key Ingredient users who may have had the same question.

    You may also post words of encouragement, publish a recipe review, share ingredient substitutions or other feedback in the Comments field.

Friends

    35. How do I invite people to join Key Ingredient?

    There are a few ways to invite your friends and family to join Key Ingredient!

    First, please sign into your Keyingredient account and hover your mouse over your user icon located in top right hand corner of the screen. On the drop down menu, please select the “Refer-a-Friend” option. You will be taken to a page where you can send invites via email, facebook, twitter, pinterest, tumblr, stumbleupon, and google all with the click of a button!

    You can also access our Refer-a-Friend page by visiting any recipe page. Once there, you will see the option to refer a friend on the right hand side underneath the “Add to Favorites” option.

    36. How does the following/follower process work?

    With cooks that you “Follow,” you can see their recipes with the Public privacy status. If they “Follow” you back, then you’ll be able to see their Public and Friend’s Only recipes. Any recipe that is available to you (and not set to Private), you can choose to save into your own digital recipe collection.

    37. How do I “Follow” someone and how do they “Follow” me back?

    To follow someone on Key Ingredient, please sign into your Keyingredient account and locate the member you would like to “Follow” by typing in their email address or name into the Home Page’s Search bar and pressing the “Return” or “Enter” button on your keyboard. Next, you may filter these Search Results by pressing the “People” button. To “Follow” another Key Ingredient member, you may either select the Green “+” symbol on their Profile Card or open their Profile and press the Pink “Follow” button.

    The new recipes posted by the “Cooks You Follow” will be easily accessed from the Home Page’s Inspiration Tab. With cooks that you “Follow,” you can see their recipes with the “Public” privacy status. If they choose to “Follow” you back, then you’ll be able to see their Public and Friend’s recipes. Any recipe that is available to you (and not set to “Private”), you can choose to save into your own Recipe Library and Cookbooks.

    38. How can I add my friend's cookbook to my library?

    To find friends and family on Key Ingredient, please sign into your account and type in your friend’s email address or name into the Home Page’s Search bar and press the “Return” or “Enter” button on your keyboard. Next, you may filter these Search Results by pressing the “People” button. Choose your friend from the list and press on their Profile Image to view their Profile and Recipe Collection.

    One of the new updates to KeyIngredient.com is our “Get Their Recipes” button which allows a seamless transfer of your friend’s recipes into your Recipe Library. For instance, to collect David Venable’s recipes, please search for “David Venable” and open his Profile Card. Select the “Get David V.'s Recipes” button located on the lower right hand corner of his profile card.

    After clicking this button, all of David V.'s public Recipes will be saved into your Recipe Library as well as within a New Cookbook called, “David V.'s Recipes.”

    This is a quick and easy way to add new recipes into your Recipe Library, which can then be available on your computer, mobile device and/or synchronized onto your Key Ingredient Recipe Reader.

Key Ingredient App

    39. Does Key Ingredient have an app for my phone or mobile device?

    Yes, Key Ingredient is the maker of the Free Key Ingredient App that can be used to view, save and add your favorite recipes to the Cookbook of your choice. With the updated App, your recipes are now backed up to Keyingredient.com and are available on any computer or mobile device!

    Our Key Ingredient app for the iPhone and iPad is available on iTunes.

    Our Key Ingredient app for Android is available on Google Play.

    Our Key Ingredient app for Amazon Apps is available here.

Key Ingredient Recipe Reader

    40. What is the Key Ingredient Recipe Reader?

    The Key Ingredient Recipe Reader is the first digital recipe reader that can hold your entire recipe collection in a sleek, compact, kitchen-safe device. With a high-resolution color touchscreen, an uncluttered interface and many special tools, the Recipe Reader makes any cook’s job easier.

    The Recipe Reader is powered by keyingredient.com It’s free to get started on KeyIngredient.com here. To add new recipes to your account, which will then be synchronized onto the Recipe Reader, please visit keyingredient.com on your computer or download the Key Ingredient App for your mobile device(s).

    With the updated App, your recipes are now backed up to the Keyingredient.com website and are available on any computer, mobile device and your Key Ingredient Recipe Reader!

    Our Key Ingredient App for the iPhone and iPad is available on iTunes.

    Our Key Ingredient App for Android is available on Google Play.

Key Ingredient Recipe Reader FAQ

    41. How do I charge my Recipe Reader?

    The Recipe Reader comes with a rechargeable battery installed and a “Key Ingredient” AC adapter. To charge your Recipe Reader, connect the Recipe Reader to the provided, AC adapter and a confirmed working power outlet. It will take approximately 8 hours for your Recipe Reader to fully charge. The battery indicator on the Key Ingredient Recipe Reader is located in the top right corner of your Recipe Reader’s screen.

    If you have additional battery-related questions, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    42. What does kitchen-safe mean?

    The Recipe Reader was created to meet the demands of a busy kitchen. Its splash-resistant design and sturdy plastic exterior make it easy to clean. Spills and smudges easily wipe off the sealed touchscreen with a damp cloth. The Recipe Reader has been tested to withstand splashes, but should never be submerged or placed under running water.

    For more information on the Key Ingredient Recipe Reader, please visit www.keyingredient.com/store/.

    43. How do I clean my Recipe Reader?

    No special cloth or liquid is required to clean your Recipe Reader, a soft, damp cloth will work fine. Please note, your Recipe Reader should never be submerged or placed in standing or under running water.

    44. How many recipes can the Recipe Reader hold?

    The Recipe Reader can store up to 2500 recipes with photos or 5000 recipes without photos.

    With our most recent update we’ve provided the ability to sync your Recipe Reader with 3 picture options, no pictures, small pictures or large pictures. This is available on your Reader’s options page.

    The Recipe Reader is powered by www.keyingredient.com. It’s free to get started on KeyIngredient.com here. To add new recipes to your account, which will then be synchronized onto the Recipe Reader, please visit Keyingredient.com your computer or download the Key Ingredient App for your mobile device(s).

    With the updated App, your recipes are now backed up to the Keyingredient.com website and are available on any computer, mobile device and your Key Ingredient Recipe Reader!

    Our Key Ingredient App for the iPhone and iPad is available on iTunes.

    Our Key Ingredient App for Android is available on Google Play.

    45. How do I get recipes on my Recipe Reader?

    The Key Ingredient Recipe Reader is powered by www.keyingredient.com, the best site on the internet for you to find, create, collect and cook your favorite recipes! Membership is free and getting started is easy. To get started, Sign Up for a free account at Key Ingredient here. Once you have a Key Ingredient account, you can log in on your computer, smart phone or mobile device and begin Browsing, Saving and Adding recipes.

    There are several ways to Save recipes to your Key Ingredient account, which can then be synchronized to your Recipe Reader.

    KeyIngredient.com has a great feature called our “Cookmark.” This feature allows you to browse the web and add recipes to your account with a click of the button. Please follow this link to download the Cookmark button.

    If the recipes are in a typed format and you have a scanner with text recognition software you can scan those recipes into your computer as a “text” or “document” file and then copy/paste them into your Key Ingredient account using our + Add Recipe page at: http://www.keyingredient.com/recipes/new/.

    Here is the the best way to copy/paste recipes into your account.

    To copy/paste a recipe you will need to open the recipe so all of the Recipe’s information is available to copy. Then keeping the left side of your mouse depressed starting from the bottom of the recipe furthest to the right, drag your mouse cursor up until the recipe being copied is all highlighted in blue. Then release your mouse and hover the cursor over the highlighted recipe and right click with your mouse. A drop down menu will appear, please select “copy,” then click your mouse’s cursor in the corresponding field and right click again, select “paste” from the drop down menu.

    Following the above copy/paste instructions, you can paste your recipes into the Directions section of the new recipe page here: http://www.keyingredient.com/recipes/new/ and then copy the title and paste it into the Recipe Title section. Then copy the ingredients and paste them into the Ingredients section. Then you can delete the title and ingredients portion from the Directions section leaving only the directions. Once the recipe is set up to your satisfaction, click the green “Save” button to keep your changes.

    The recipe is now added to your account. You will then also have the option to select the “Add recipe to cookbook” option on the right hand side of the opened recipes page to store the recipe in an existing cookbook or create a new one for it. You are welcome to create as many cookbooks as you’d like to reflect your different categories (Appetizers, Beverages, Cakes, etc.), cuisines (Indian, Mexican, Thai, etc.), and/or source of your recipes (Grandma’s Recipes, Taste of Home, Paula Deen). Feel free to organize your collection in the best way that works for you. The cookbooks in your online account will Sync onto your Recipe Reader.

    If the recipes are hand written you will have to manually type them into your account using the + Add Recipe form at: http://www.keyingredient.com/recipes/new/. After your recipe is entered into KeyIngredient.com, you’ll have quick and easy access to all your recipes anywhere you have access to the internet on any computer, mobile device and your Key Ingredient Recipe Reader.

    In addition to the above options there are over 1.5 million recipes on KeyIngredient.com available to add to your personal account. Simply browse our Home Page or use the Recipe Search bar to locate and add more delicious recipes into your Key Ingredient account. You can also click the heart icon on the recipe which will save the recipe in your My favorites and Library sections.

    If you have a mobile device, the easiest way to collect recipes is with our free Key Ingredient App. The Key Ingredient App helps you collect recipes posted on www.keyingredient.com with the touch of a button (the heart icon) or to the Cookbook of your choice. With our updated App, your added recipes will be backed up to Keyingredient.com and available on any computer, mobile device and your Key Ingredient Recipe Reader!

    The Key Ingredient App for iPhone and iPad is available on iTunes.

    The Key Ingredient App for Android is available on Google Play.

    To sync your Recipe Reader to the recipes in your Key Ingredient account, please power on the Recipe Reader and allow the main cookbooks page to load. First, we’ll need to connect your reader to your wifi connection. The user guide can help you with this, or feel free to contact our Customer Care Specialists. We are happy to assist you Monday through Friday 9am to 6pm Central Time via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen or via email at help@keyingredient.com

    The Wifi Manager is on your Reader’s “Options” page. Once on the Options page of your Recipe Reader please select the Wifi Manager button. The Reader will find your network. Please tap your network’s name and enter your password for your wifi connection and press Connect.

    Please note, this password is case sensitive. If you do not know your password, please contact your internet provider or the person who helped you set up your internet connection.

    A green check mark will be displayed to the left of your wifi network to confirm a connection has been established.

    Next, please press the “Options” button. On the Options Page, please press the “Account Manager” button. On the “Account Manager” page, please enter your email address and password that you use on keyingredient.com and press the “Sync Now” button.

    The Recipe Reader’s screen will turn dark with a “Syncing” message. After the screen returns to the “Account Manager,” please press the Cookbooks button to return to your Cookbook Library and see your newly added cookbooks and recipes.

    The “Library” section will show all of the recipes in your www.keyingredient.com account as well as the preloaded recipes that came installed on the Recipe Reader.

    46. How can I add David Venable’s Recipes to my Recipe Reader?

    David Venable’s recipes can be found on your Keyingredient.com account and added into your Recipe Library collection. To find David’s recipes, type “David” into the Search field at the top of the Home Page and Press your keyboard’s Return or Enter button. The Expanded Search Results will appear. To Filter the Results by members please press the People button.

    Locate “David V.” from the list and click on his image to open his profile page. Press on the “Get David V.'s recipes” button to save all of David’s Public recipes into your Key Ingredient account. David Venable’s recipes will be conveniently located in your Recipe Library and within their own Cookbook named “David V.'s Recipes”.

    After you have added new recipes into your “Keyingredient.com” account on your computer, please sync your Key Ingredient Recipe Reader to reflect the changes.

    To sync, please power on the Recipe Reader and allow the main cookbooks page to load. If you are just getting started with your Recipe Reader, you’ll need to connect your reader to your wifi network. The user guide can help you with this, or our Customer Service specialist will be happy to help you get started. For additional assistance, please contact Key Ingredient’s Customer Service Specialists. We are happy to assist you Monday through Friday 9am to 6pm Central Time via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen, via email or via email at help@keyingredient.com

    The Wifi Manager is on your Reader’s “Options” page. Please navigate to your Reader’s Option page and select the WiFi Manager button. The Reader will find your network. Please touch on your network’s name and enter your password for your Wifi connection and press Connect.

    Please note, this password is case sensitive. If you do not know your password, please contact your internet provider or the person who helped you set up your internet connection.

    A green check mark will be displayed to the left of your Wifi network to confirm a connection has been established.

    Next, press the “Options” button then the “Account Manager” button. On the “Account Manager” page, please enter your email address and password that you use on Keyingredient.com and press the “Sync Now” button.

    The Recipe Reader’s screen will turn dark with a “Syncing” message. After the screen returns to the “Account Manager,” please press the Cookbooks button to return to your Cookbook Library and see your newly added cookbooks and recipes.

    The “Library” section will show all of the recipes in your www.keyingredient.com account as well as the preloaded recipes that came installed on the Recipe Reader.

    47. Can I delete unwanted recipes from my Recipe Reader?

    You can delete unwanted recipes from the Recipe Reader by deleting them from your KeyIngredient.com account on your computer or mobile device.

    To delete recipes, first sign into your “:http://www.keyingredient.com KeyIngredient.com” account and select the My Collection. The My Collection page is the best place to manage your recipe and cookbook collection. Next, find the recipe/s you would like to delete and check mark the box to the left of the recipe/s title. Once selected, click the “x delete” option located on the top of your account’s screen. Then select Yes to confirm you’d like to delete the recipe.

    To Remove the recipe from a personal Cookbook, locate the recipe in it’s Cookbook, check the box to the left of the recipe title and press the “x delete” button. To permanently Delete the recipe from your account, locate the recipe in the Library or My Recipes folder, check the box to the left of the recipe title and press the “x delete” button. Please note: recipes Deleted from the Library or My Recipes folder cannot be restored.

    To sync new recipes to your Recipe Reader, please power on the Recipe Reader and allow the main cookbooks page to load. First, please connect your reader to your Wifi connection. The user guide can help you with this, or we’d be happy to call you and help you get started.

    The Wifi Manager is on your Reader’s “Options” page. Please select Option then WiFi Manager. The Reader will find your network. Please touch on your network’s name and enter your password for your wifi connection and press Connect.

    Please note, this password is case sensitive. If you do not know your password, please contact your internet provider or the person who helped you set up your internet connection.

    A green check mark will be displayed to the left of your wifi network to confirm a connection.

    Next, please press the Options button. Once on the Options Page, please press the Account Manager button. On the “Account Manager page, please enter your email address and password that you use on keyingredient.com and press the Sync Now button.

    The Recipe Reader’s screen will turn dark with a “Syncing” message. After the screen returns to the “Account Manager,” please press the Cookbooks button to return to your Cookbook Library and see your newly added cookbooks and recipes or to confirm that your deleted recipes on Keyingredient.com have been removed.

    The “Library” section will show all of the recipes in your www.keyingredient.com account as well as the preloaded recipes that came installed on the Recipe Reader.

    48. May I remove the preloaded recipes from my Recipe Reader?

    With your new Recipe Reader you can quickly add or remove the preloaded recipes right from your Reader’s Account Manager page. To get there please select the Options button, then Account Manager. Once on the Account Manager page please tap where it reads Preloaded Recipes to remove the X mark to the left and remove your Reader’s preloaded recipes and Cookbooks. To add the Preloaded recipes back onto your Reader simply repeat the process and add the X mark again where it reads Preloaded Recipes on your Account Manager screen.

    These preloaded recipes are bundled together and can only be removed as a group. If there are any preloaded recipes that you would like to keep in your account, you are welcome to search for them by name on www.KeyIngredient.com’s Search feature and add them to your Recipe Library.

    If you have an original Demy Recipe Reader, the preloaded recipe bundle may be removed upon request. When you are ready to have the preloaded recipe bundle removed from your account, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    49. Do I need a USB cord for my Wi-Fi Key Ingredient Recipe Reader?

    The Key Ingredient Recipe Reader is charged by the provided AC adapter and can be synced via a Wi-Fi connection. Therefore, a USB cable is not needed, nor provided with your purchase.

    If you do not have access to a Wi-Fi internet connection, the Key Ingredient Recipe Reader can be synced via a USB connection. The Key Ingredient Recipe Reader is compatible with a high speed 2.0 USB mini A to B cord. Most digital cameras come with this type of USB cord. After you have a USB cord available, please follow the link below to install the sync software onto your computer. Make sure your Recipe Reader is NOT connected to your computer while downloading.

    The software for Mac OS X is available here.

    The software for Windows is available here.

    For additional assistance with syncing the Key Ingredient Recipe Reader via USB connection, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    50. Will Key Ingredient repair my Recipe Reader if it's not under warranty?

    We are happy to discuss any repair or technical issues you might have. Our goal is to have your Recipe Reader up and running again.

    For further assistance, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    51. Will the warranty still apply if I purchase my Recipe Reader from a third party?

    Unfortunately, no warranties will apply if you purchase your Recipe Reader from anyone other than our approved vendors. We have no way of verifying the history of those devices.

    However, we are happy to discuss any repair or technical issues you might have. For further assistance, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    52. Why isn't my Recipe Reader responding to my touch?

    Please note: There is no factory screen protector applied to your Recipe Reader. The Recipe Reader’s touch screen might need to be re-calibrated. To re-calibrate the touch screen, navigate to your Recipe Reader’s Options page and select the “Re-calibrate Screen” button. Carefully follow the “+” marks as prompted and then select the “Ok” buttons to complete the recalibration. If you are having difficulties getting the buttons to respond in one orientation please re-orient the screen’s display to the other available position and try navigating to the options page from the Recipe Reader’s other position. If the buttons are not responding in either position please try tapping the surrounding areas around the buttons you are attempting to select as the calibration might be slightly off allowing you to access and select the re-calibrate screen button. Once selected carefully follow the “X” marks as prompted and select “OK” to re-calibrate the touch sensor on your Recipe Reader. If unfortunately this does not work, please follow the reboot instructions below.

    Reboot your Recipe Reader by clicking the gray button on your Recipe Reader to power it off. Once shut down, click the gray power button to power your unit back on. Please allow 30-40 seconds for your Cookbooks page to load. Once loaded, navigate to your options page and select the “Re-calibrate screen” button, carefully follow the “X” marks as prompted and then select “Ok” to complete recalibration. If unfortunately the reboot did not resolve the issue, please follow the reset instructions below.

    Resetting the Recipe Reader entails draining the charge completely on your Reader’s re-chargeable battery. Please leave it powered on but disconnected from your Reader’s ac adapter until it’s fully drained. Then re-connect the Recipe Reader to your ac adapter and let it charge for the required 8 hrs. Please do not power it on until after it has been fully charged. Once fully charged, power your Recipe Reader on and navigate to your options page and select the “Re-calibrate screen” button, carefully follow the “X” marks as prompted and then select “Ok” to complete recalibration.

    If the issue unfortunately still persists after following the above trouble shooting steps please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com

    53. Is the Recipe Reader covered by a warranty?

    Your Recipe Reader has a 90-Day Limited Warranty against defects in material or workmanship as long as it was purchased through an approved vendor. If your Recipe Reader is determined to be defective, Key Ingredient will repair or replace your Recipe Reader, at no charge, for a period of 90 days from the date of purchase from an approved vendor.

    After the warranty period, you must pay for all replacement parts and labor unless you have purchased an extended Recipe Reader Care Plan within 90 days from the date of purchase. If your Recipe Reader is in need of service please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

    54. Why does my Recipe Reader's screen appear upside down?

    Please note: During the initial set up process the Recipe Reader will load in the horizontal (laying flat) position. Once your Recipe Reader has been configured it will re-orient itself according to what position it is in, whether it’s horizontal (laying flat) or vertical (upright). The Recipe Reader’s “Loading” screen will also appear upside down when powered on if in the vertical (upright) position but will quickly re-orient itself correctly once loaded to the main Cookbook page.

    55. Are there updates available for my Recipe Reader?

    Any time you have a new update from Key Ingredient, there will be a small blue cloud icon in the top right corner of your Recipe Reader’s screen to the left of your Reader’s signal strength icon.

    To start the update process, simply touch the Options button.

    On the options screen, touch the “Check for Updates” button to access your updates. If you have no updates available, your Reader will display, “Your Reader is up to date.”

    To start the download of your update, touch the “Download Update” button. This will automatically start the process of updating your Reader. Once this process is complete, please power off your Reader by pressing the Power button on the back. When your Reader has completed shutting down, press the Power button again to power it back on with your recent update.

Prime Membership and KeyNotes

    56. What are the benefits for Prime membership?

    As a prime member, you get an ad-free experience on keyingredient.com as well as the mobile app and free RecipeSnaps! For a complete list of benefits, please click here.

    57. Can I opt out of my membership?

    Yes, you are welcome to opt out of your annual or monthly auto-renewal. If you choose to opt out before your membership ends, you will still have prime benefits until the membership end date. To change your plan or billing information, please contact Key Ingredient Support via email at help@keyingredient.com or call Toll-Free at 1-855-KEY-CHEF (1-855-539-2433).

    58. What are Keynotes?

    KeyNotes are used to unlock various features on keyingredient.com. Currently, you can use KeyNotes to take advantage of the RecipeSnap feature as well as Grocery List. You can purchase KeyNotes here.

RecipeSnap

    59. What is RecipeSnap?

    With Recipesnap you can easily add handwritten or printed recipes to your account. Take a picture or scan a copy of the recipe and we will add it to your collection! To take advantage of this service you’ll need to have Key Notes which can be purchased here. We’ll also be adding other great features that can be used with Key Notes.

    60. Which file formats does RecipeSnap support?

    RecipeSnap supports files in the format of jpg, png, or gif. PDF and doc/text files are not supported.

    61. How long does the process take?

    Once your Recipesnap is received, it can take up to 7 days to be transcribed to your Keyingredient.com account. You’ll receive an email notifying you when it has been added to your account. If you do not see your recipe transcribed to your account within 7 days, please contact Key Ingredient’s Customer Service Specialists via email at help@keyingredient.com.

Grocery List

    62. What is grocery list?

    Grocery List allows you to create a shopping list using recipes from Key Ingredient. You can modify your list and add ingredients manually. You can also print your list or view and edit on the Key Ingredient mobile app, to access your list on the go!

    63. How can I unlock this feature?

    You can unlock grocery list by clicking here. You can also access the unlock page by clicking on the Grocery List icon at the top of the navigation bar.

    64. How do I create my grocery list?

    To create your Grocery list please sign into your Keyingredient.com account and select the My Collection tab. Locate and open the Recipe that contains the ingredients you’d like to add to your Grocery list. From the opened recipe page, please select Add to Grocery list to the right of the recipe’s image. A window will appear with all of the ingredients check marked, edit your list accordingly and select the Add button. You may then access your Grocery List and edit it further by aisle/section by selecting the Grocery List tab on the top of your Key Ingredient account.

Key Ingredient Contact

    How can I contact Key Ingredient Support?

    Key Ingredient Customer Service Specialist are happy to assist you Monday through Friday 9am to 6pm Central Time via our Live Chat service which can be accessed through the gray “Support” tab on the lower right hand corner of your account screen, via email at help@keyingredient.com or our customer service number at 512-462-4996 opt. 1.

Contact Us

Our Customer Service Specialists are happy to assist you Monday through Friday 9am to 6pm Central Time.

Click the "Support" tag to chat, call 512-462-4996, Option 1, or email help@keyingredient.com.